![]() ![]() Some users may not have access to email when in remote locations such as mines. Being limited to sending Group Voicemails to an email only, should be updated to allow for sending Group Voicemails to Multiple extensions. This article provides instructions on how to use Call queue pickup using your HUD in the RingCentral app for desktop and web. Call queue: Send Group Voicemail to multiple Extensions. Click Answer to pick up a call from your call queue pickup groups. There are two queues at the bottom and I would have expected RingCentral to report on the final queue (BUYER General Support) in the admin portal but the second to last one (BUYER Recruiting) was used for reporting. To learn more, visit Enabling the HUD in the RingCentral app desktop and web. ![]() I've been trying to do this with event notification subscriptions, but with testing it doesn't seem to detect that the initial call queue member that. We have a call queue so all phones ring on incoming calls and having the calls come in to our limited extension (in a separate room) would allow me to answer the phone without having to run to my desk to get it. Our company employs outside customer service reps who use a deskphone along with the RingCentral app for windows. Allow Limited Extensions to be added to Call Queues. Since the new app was released and we can no longer log into the call queue lines from the new app we have found that we have NO way to access text messages being sent to the call queue. The goal is to detect when a call comes inbound to one of our call queues, we would like to kick anyone out of the queue who has their phone ring from the queue, but does not answer the call. This reply was created from a merged topic originally titled Call Queue: individual users in/out of queue. I looked at that article but it doesn't seem to address the question I'm trying to answer.īelow is an example of a call I'm trying to tie to a queue/department. Welcome to the home of the RingCentral Support Community - where customers and developers come to ask and answer questions. ![]()
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